They are really good! But there’s one Swedish company that I consider best practice in terms of customer training and support.
Agricultural equipment, M&A, Nordics
We have to remain competitive, and for that we need professional and reliable partners. It would help us if they were less stolid and more flexible.
Plant construction, customer insight-driven business development, Germany
In the commercial sector we are obliged to use equipment certified by this organisation. I like the product’s design! I am sure we would use it if it had the required certification.
Building technology, market entry, Germany
In ventilation solutions they aren’t the leader. Company X for instance is much more innovative in my opinion.
HVAC equipment, M&A, Germany
The generated insights helped us to take immediate action. We discovered small issues that we weren’t aware of, and that we could change. Already minor adjustments brought significant and quick results in terms of sales improvement.
Mechanical engineering, Customer insight, Germany
It’s generally poor communication, rarely poor quality! When my employees are on the construction site and have a problem, and the equipment supplier can’t be reached for quick support – that’s a huge problem!
Construction components, market entry, DACH-region